Last updated: February 26, 2022

1. Booking & Payment

• To confirm your booking, you can either pay a 10% non-refundable deposit or make a full payment at the time of booking. 

• Full payment is required 6 weeks prior to the start of your holiday.

2. If you cancel your booking

• All events incur a 10% non-refundable booking fee

• If you cancel between 7 and 14 days before your event you will incur a 50% charge.

• If you cancel 7 days or less before your event you will incur a 100% charge.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email: info@boundlesstrails.com. 

3. If Boundless Trails cancels your event

We hope that this is extremely unlikely to happen but if it does we will offer you a full refund or an alternative date or event.

4. Under 18s

Under 18s are welcomed to our adventures but they must be accompanied by their parent or adult guardian who must take full responsibility for the young person.

5. Personal Insurance

Boundless Trails is fully insured as your guides. You must also buy a personal insurance to cover your trip.

6. Responsibility

You must be fully aware of and accepting of the following participation statement: “Mountain Biking and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement”

It is your duty to inform your guide if you are uncomfortable with continuing on your event or if you are not physically or mentally capable of continuing. By continuing with your event, you accept responsibility for the risks as per the statement in the preceding paragraph.

All clients must complete fully and honestly our participant form to explain to us any medical conditions you have and to advise us that you are physically capable of participating in the event that you have booked. By filling in the participant form you are agreeing that we may pass these personal details to the emergency services in the event of an emergency. You are also agreeing that you details on the participant form will be given to our base camp officer for the duration of the event.

7. Changes to your event

We reserve the right to alter your event depending on the weather and ground conditions. We will do this to maximise your safety and enjoyment of your adventure.

We also reserve the right to alter your event if there are any accidents or emergencies within your group (including the guide).

We reserve the right to alter your event due to other external influences. Examples of this may include: tree felling in the area; military operations in the area; or the area being closed by government authorities.

8. Rights of admission

We reserve the right to refuse a booking or to bar a person from a trip in the event of conduct which in our reasonable opinion is likely to cause distress to others. This includes any participant who fails to advise us of a medical condition or disability which prevents their full participation in an event. Cancellation charges of 100% would apply in these circumstances.

9. Personal Information

After your event we will destroy/delete all of your personal information. The exception to this is that we will retain your contact details IF you agree to it.

10. Variations

We reserve the right to update these terms from time to time without notice to you. We recommend you regularly revisit this page to ensure you have seen and are aware of our latest terms.

Contact Us

If you have any questions about our Booking Terms and Conditions, please contact us by email: info@boundlesstrails.com.